Contact Officer
$350.00
Build the skills and confidence to support employees and manage workplace concerns appropriately.
Course Overview
Contact Officer Training is an online, self-paced course designed for employees appointed to the Contact Officer role. It equips participants with the knowledge, skills and confidence to provide confidential support and guidance to colleagues experiencing workplace issues such as discrimination, bullying and harassment.
The course explores the responsibilities and boundaries of the Contact Officer role, relevant legal and organisational frameworks, and practical skills including active listening, impartial support and preliminary assessment. Participants also learn how to guide employees through reporting options, support informal resolution where appropriate, and contribute to safer, more respectful workplace cultures.
Course Duration: 105mins | 11 Modules
Learning Outcomes
By the end of this program, participants will be able to:
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Understand responsibilities and boundaries of the Contact Officer role
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Recognise discrimination, bullying and harassment in workplaces
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Apply active listening and impartial support skills
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Conduct preliminary assessments and guide reporting processes
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Support respectful workplace culture and early intervention
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Available as a SCORM eLearning Module
This course is also available as a SCORM-compliant eLearning module, enabling organisations to deliver training through their own Learning Management System (LMS).
The module includes interactive content, scenario-based learning and knowledge checks to support practical understanding.
SCORM delivery allows organisations to:
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Integrate the course into their existing LMS
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Track participation and completion
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Deliver consistent training across teams and locations
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Support ongoing compliance with WHS and Respect at Work obligations
Customisation options are available to align the course with organisational policies, procedures and workplace scenarios.
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Training at Scale
For organisations planning large-scale training rollouts or annual refreshers, Diversity Australia offers Corporate Accounts that provide streamlined access to our online learning library.
A Corporate Account allows organisations to deliver consistent training across teams, locations and departments while supporting compliance, capability development and simplified administration.
Ideal for organisations looking to:
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Train large or distributed workforces
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Provide access to multiple courses
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Support organisation-wide compliance
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Track participation and learning progress
Our team can help structure a rollout aligned to your workforce size and priorities.
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Expertise in Compliance & Risk Management
At Diversity Australia, we specialise in navigating the complexities of compliance and risk in the workplace. Our team of seasoned professionals, backed by strategic partnerships with industry leaders, ensures that your organisation meets all regulatory requirements while fostering a respectful and inclusive environment.
