Contact Officer
Supporting early intervention, safety and fair process
Program Overview
Contact Officer Program builds the capability of workplace Contact Officers to act as a trusted, impartial first point of contact for concerns relating to bullying, harassment, discrimination, victimisation and workplace conflict.
The program strengthens awareness, role clarity and confidence in managing sensitive conversations, providing confidential guidance and navigating policies and escalation pathways appropriately. With a strong focus on early intervention, Positive Duty compliance and risk reduction, the training supports organisations to address issues early and reinforce psychologically safe, respectful and legally defensible workplace practices.
Program Overview
By the end of this program, participants will be able to:
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Define the role and boundaries of a Contact Officer
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Recognise workplace issues early
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Provide confidential and impartial support
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Communicate with empathy and professionalism
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Navigate policies, legislation and escalation pathways
Delivery Options
Contact Officer training is delivered flexibly to suit organisational size, risk profile and workforce needs.
All delivery options are interactive and grounded in adult learning principles.
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Facilitated
Expert-led facilitated sessions that create space for discussion, reflection and practical application.
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What’s Included
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Professional facilitation by an experienced practitioner
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Pre-session briefing to tailor content to organisational policies and context
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Alignment with internal complaint handling, WHS and Respect@Work frameworks
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Minor customisation of scenarios and language
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Interactive delivery featuring discussion, role-play and reflection
Online, Self-Paced Learning
What this looks like:
Interactive online modules covering early intervention, safety and processes.
Best suited for:
Large or dispersed teams, onboarding, refresher training and baseline compliance.
Our Approach to Training
How we deliver matters, not just what we deliver.
All Contact Officer training is delivered using evidence-based, participant-centred principles:
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Psychologically Safe Environments
We create spaces where participants can reflect, question and practise skills openly.
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Culturally Responsive & Trauma-Informed
We acknowledge identity, culture and lived experience, approaching learning with care and respect.
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Inclusive & Accessible
Sessions are adaptable and welcoming across identities, abilities and learning needs.
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Practical & Adult Learning–Focused
Training is interactive, applied and grounded in real workplace scenarios.
This approach ensures learning is safe, credible and effective, even when addressing complex or sensitive topics.
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Great program, well researched with a very knowledgeable facilitator.
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“Good session with examples of some current issues happening around the world and in Australia.”
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“Diversity Australia brought clarity and depth to the evolving nature of our workforce and what it means to lead respectfully in a changing environment. The session sparked meaningful conversations across our leadership group and left the team feeling both challenged and inspired. As we navigate significant transformation, the insights provided both reassurance and practical direction…
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Expertise in Compliance & Risk Management
At Diversity Australia, we specialise in navigating the complexities of compliance and risk in the workplace. Our team of seasoned professionals, backed by strategic partnerships with industry leaders, ensures that your organisation meets all regulatory requirements while fostering a respectful and inclusive environment.
