Contact OFficer Training Online Course
Online Course – $45
Contact OfFicer Training Online Course
Online Course – $45
About This Course
Contact Officer Training:
Essential Skills for Workplace Support
This comprehensive training program prepares participants to serve effectively as Contact Officers, key personnel who provide confidential support and guidance for workplace issues related to discrimination, bullying, and harassment.
Through 13 structured modules, the course covers:
- Core responsibilities and ethical requirements of Contact Officers
- Fundamental concepts of diversity, equity, and inclusion
- Legal frameworks and compliance requirements
- Essential skills in active listening and communication
- Practical approaches to handling complaints and investigations
- Methods for supporting both complainants and respondents
- Strategies for prevention and cultural change
Course Fee: $45 incl GST
Course Outline
Course Modules:
Module 1: Introduction to the Role of a Contact Officer
Module 2: Introduction to Diversity, Equity, and Inclusion
Module 3: Understanding Discrimination, Bullying, and Harassment
Module 4: Legal Frameworks and Obligations
Module 5: The Role of a Contact Officer
Module 6: Responding to Reports of Discrimination, Bullying, and Harassment
Module 7: Active Listening and Communication Skills
Module 8: Conducting Preliminary Assessments
Module 9: Facilitating Informal Resolution
Module 10: Formal Investigation Processes
Module 11: Supporting Complainants and Respondents
Module 12: Preventing Discrimination, Bullying, and Harassment
Module 13: Case Studies and Scenarios
Learning Outcomes
Upon completion of this course, participants will be able to:
- Define and understand the Contact Officer role and its importance in creating a safe workplace
- Demonstrate knowledge of:
- DEI principles and their workplace application
- Key legislation and compliance requirements
- Different forms of discriminationa, bullying, and harassment
- Apply essential Contact Officer skills including:
- Active listening and empathetic communication
- Confidential information management
- Impartial support provision
- Preliminary assessment techniques
- Effectively handle workplace incidents by:
- Receiving and documenting reports appropriately
- Conducting initial assessments
- Facilitating informal resolution processes
- Supporting formal investigation procedures
- Provide appropriate support by:
- Guiding complainants through reporting processes
- Maintaining confidentiality and neutrality
- Making appropriate referrals to support services
- Monitoring ongoing wellbeing of involved parties
- Contribute to prevention strategies through:
- Identifying potential workplace issues early
- Promoting inclusive workplace practices
- Supporting educational initiatives
- Encouraging appropriate bystander intervention
- Navigate complex workplace situations using:
- Case study learning applications
- Practical resolution techniques
- Best practice frameworks
- Evidence-based approaches
These learning outcomes align with current workplace standards and compliance requirements for Contact Officers in Australian organisations.